Overview
You may return any item within 7 days of receiving it (except final sale items and custom orders). To make a return, please email your request to info@artisticupfitters.com
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your refund is processed, it may take 7–10 business days for your refund to appear in your payment account. Note that we do not provide refunds for any items that have been damaged, altered, or worn. You will receive your refund in the same form of payment used to place your order. Note that the original shipping charges will not be refunded. You will be credited for the price of the item minus the cost of return shipping.
Cancellations
Any order (except custom orders) can be canceled before it is shipped. To cancel an order, please email info@artisticupfitters.com. You will receive your refund in the same form of payment used to place your order. Your refund will be processed the next business day, though it may take 7–10 business days for your refund to appear in your payment account.
Shipping returns
To return your product, you should mail your product to:
P.O. Box 535
4057 Riley Fuzzel Rd. Suite 500
Spring TX 77386
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us info@artisticupfitters.com for questions related to refunds and returns.